Customer Policies
Refund & Dispute Policy
Clear guidelines on how refunds are approved, processed, and disputed.
Luker Auto Parts is committed to resolving refund requests quickly and fairly. Please review the details below before submitting a refund or initiating a payment dispute.
Refund Process
- All returned items are inspected before refunds are approved.
- Approved refunds are processed to the original payment method within 5–10 business days.
- You will receive a confirmation once your refund has been issued.
Payment Disputes
- Customers should contact Luker Auto Parts before initiating a payment dispute with their bank or card issuer.
- Most concerns can be resolved directly and more quickly through our customer service team.
When a Refund May Be Denied
Refunds may be denied if returned items do not meet the requirements of our Return Policy, including:
- Items showing signs of use, installation, or damage caused after delivery
- Missing original packaging or components
- Returns submitted without prior authorization or outside the 30-day window
Contact Us
- Phone: 573-277-9011
- Email: C.luker@lukerenterprise.com
Questions about this policy?
Contact Luker Auto Parts at 573-277-9011 or C.luker@lukerenterprise.com.